Returns/Refunds
[FAMILY HANDYMAN PRODUCT ONLY] HOW DO I RETURN A PRODUCT FOR EXCHANGE OR REFUND?
Digital products such as downloads, streaming videos, or online classes, are not covered under our return policy, but if the product is defective or you are not satisfied with the quality of the item purchased, please contact our customer service team at [email protected].
If you did not receive your confirmation email, which includes a link to download digital purchases, please check your spam bucket as it likes to catch our emails.
If you’re not satisfied with your physical order for any reason, you can return it for an exchange or a full refund of the purchase price. Refunds for PDFs are not allowed. Simply follow the directions on the back of the packing slip (included in every physical order) to request an exchange or refund. You’ll find a form there to help you explain any problems you found with your order. Your packing slip should be enclosed with your returned product to process your exchange or refund. If you have any questions regarding your return, contact us our Customer Care at [email protected].
[FAMILY HANDYMAN PRODUCT ONLY] MY ORDER ARRIVED DAMAGED! WHAT DO I DO?
We are so sorry you received a damaged package! Please contact our Customer Care team at [email protected].
[FAMILY HANDYMAN PRODUCT ONLY] MY ORDER WAS MARKED AS DELIVERED, BUT IT NEVER ARRIVED! WHAT DO I DO?
If your order is missing, please reach out to our Customer Care team at [email protected]. We can verify the address on the order, tracking, and any other information necessary! Note that this purchase is for a PDF how-to guide only. A link to download the PDF will be sent to your email after purchase. Tools and Materials Not Included.
[FAMILY HANDYMAN PRODUCT ONLY] WHEN CAN I EXPECT MY REFUND?
Since your payment was made using a credit card, you will see a credit on your statement within 1–2 billing cycles. If you have questions regarding your refund, contact our Customer Care team at [email protected].